Business Process Outsourcing (BPO) Overview
Let a Specialist Manage Your Noncore Business Processes So You Can Focus On Your Business
More On Business Process Outsourcing
To remain competitive in the global economy, you need to concentrate on what made you successful in the first place – your core business. You can't afford to expend valuable time and energy managing transactions and noncore processes that could be handled by other specialists. EDS can provide the strategy, solutions and services you need to solve your complex business issues, achieve results and maintain your competitive advantage. Combining more than 45 years of information technology (IT) management and business process outsourcing expertise with knowledge specific to your industry, we can provide business-focused solutions tailored to your specific strategic goals.
Our full portfolio of BPO solutions will help you improve customer loyalty, drive revenue growth, maximize operational and organizational efficiency, integrate your business processes and applications, and save you money. We have the capability to deliver optimum value in BPO solutions because of our:
- Domain expertise
- Process excellence
- Best-of-breed applications and alliances
- Economies of scale
- Globally secure network
- Best Shore® delivery – the optimum mix of onshore, near-shore and offshore outsourcing
By leveraging our experience as an outside business process expert, you are free to concentrate on your core business. Consider that we:
- Manage contact center services in 48 languages to more than 450 clients in 26 countries
- Print more than 4 billion documents and scan more than 1.6 billion pages per year
- Process over 13 million supplier invoices annually
- Provide HR services to more than 400 clients and 34 million participants in North America, Latin America, Europe, Middle East and Africa (EMEA) and Asia Pacific
- Administer 45 million credit card accounts and process more than 5 billion merchant transactions annually in 18 countries
- Process more than 1 billion U.S. Medicaid and Medicare claims annually, more than any other company
And you'll see how, as your ally, we can contribute to your continued success.
Download the Business Process Outsourcing Service Area Overview PDF, 227K
With EDS' Help, Our Clients Have:
- Reduced operational costs by up to 84 percent through transforming paper claim processing to paperless processing
- Enhanced customer retention by improving cancel/save rates by up to 36 percent
- Increased conversion rates by up to 30 percent
- Increased items per order by up to 36 percent through cross-sell and up-sell capabilities
- Reduced average customer care handling time and staffing by up to 20 percent
- Increased first-call resolution by up to 400 percent within a matter of a month and a half
- Reduced card processing fraud losses by up to 50 percent
Customer Relationship Management (CRM) Services
Get a 360-degree view of your customers across the globe and insight to turn knowledge into revenue and growth.
Consumer Direct Services
As your business grows we can help you cut the costs and complexity of effectively managing volume growth, demand variability and global expansion.
Consumer Card Services
Let us provide you reliable and accurate authorizations and transaction processing tailored to your business and operations.
Finance and Accounting Services
Count on an experienced partner to manage your finance and accounting business processes to lower operational costs and improve overall business value.