Retail
The Challenge For Retailers
The retail landscape is constantly evolving as:
- Changing consumer tastes and lifestyles spur demand for new products
- Retailers experiment with new channels and private-label merchandise
- Mergers and acquisitions lead to increasingly larger competitors
- Slow growth at home fosters expansion into emerging markets
- The Internet opens the door to unexpected and faster competitors
- New industry and regulatory requirements constantly emerge
Aging information technology (IT) systems and inefficient business processes only compound the challenges facing retailers, limiting their ability to respond quickly and effectively to changes in the marketplace.
The Answer
You need an IT system that drives transformation and gives you the ability to:
- Improve customer satisfaction, loyalty and retention
- Support new products, channels and markets
- Turn raw data into meaningful information for decision making
- Assess supply chain performance and quantify areas for improvement
- Raise employee productivity
- Oversee all aspects of merchandise and order-to-cash management
- Mix and match existing technologies
Change often brings hidden opportunities. EDS helps you capitalize on them using technology. Our service offerings provide the capabilities your company needs to become nimble, lean and productive on all fronts.
none foundThe Results
Leverage EDS' capabilities to operate more effectively and grow profitably in the face of evolving consumer demand, heightened competition, increased operating costs and mounting regulatory pressures.
How we've helped other retailers:
- A specialty retailer found rapid growth had overwhelmed its IT infrastructure and call center operations. EDS helped reduce IT support costs by more than 30 percent and EDS contact center agents significantly reduced wait times.
- EDS helped a Fortune 100 company free up millions of dollars by reducing call center costs, liquidating distribution facilities and improving cash flow via better inventory management.
- A leading convenience store chain depends on EDS to manage its IT portfolio of more than 150 applications and nearly 70 different technologies. Our team also developed a proprietary business intelligence solution to help this convenience leader make smarter and faster business decisions.
- Read our Retail case studies
- Download the Retail Industry Profile Sheet PDF, 167K
- Download the CI&R SAP Profile Sheet PDF, 169K
- Download the CI&R Applications Modernization profile sheet PDF, 164K
- Download the Consumer Direct Services for Consumer and Retail Industries Solution Overview PDF, 671K
- Download the Payment Card Industry Data Security Standards (PCI DSS) Profile Sheet PDF, 165K
For more information about what EDS can do for you, LINK MISSING
Consumer Industries & Retail Industry
Behind the success of consumer industry & retail companies worldwide is an ally, EDS. Helping them improve their operational efficiencies, offer new products and services to customers faster with better customer service, EDS keeps the sales coming.